El
Tour
del Taco

1. Ownership and Electronic Contracting

This document constitutes a standard-form contract for the provision of tourism and recreational services entered into between Carlos Aldair García Márquez Aguado (hereinafter, "THE PROVIDER") and any individual or legal entity who purchases or makes use of the services offered (hereinafter, "THE CLIENT").

By making a booking, submitting a payment, or checking the acceptance box on the website www.tourdeltaco.mx, THE CLIENT expresses their explicit consent pursuant to Article 80 of the Mexican Commercial Code (Código de Comercio) and Article 1803 of the Federal Civil Code (Código Civil Federal), thereby expressing full agreement with the entirety of these clauses. THE PROVIDER reserves the right to deny or terminate the service to anyone who fails to comply with the provisions set forth herein.

2. Service Specifications

• Operating Days and Times: Tours run exclusively on Saturdays and Sundays. Boarding begins at 11:45 a.m., with the tour departing promptly at 12:00 p.m. The exact meeting point will be provided confidentially upon purchase confirmation.
• Duration and External Factors: The tour has an estimated duration of 6 to 6.5 hours. THE CLIENT acknowledges that the final duration is subject to road conditions, Mexico City traffic, demonstrations, or high customer volume at the establishments visited, and releases THE PROVIDER from liability for delays arising from these factors.
• Operating Capacity: Limited to a maximum of 12 passengers per vehicle/experience in order to ensure the quality and safety of the service.
• Package Inclusions:
  • Food Tastings: 6 traditional taco tastings (one taco per selected stop).
  • Beverages: Unlimited non-alcoholic beverages (bottled water and artisanal flavored waters). For safety reasons, beverages are served and consumed exclusively at the designated stops and are not permitted on board the vehicle.
  • Traveler's Insurance: Passenger liability insurance coverage, limited exclusively to the time spent on board the transport vehicle.
  • Distinctive Souvenir: Delivery of an exclusive collectible promotional item, protected under THE PROVIDER's intellectual property rights.
• Exclusions: Additional food or beverage purchases, gratuities to third parties, or personal purchases made by THE CLIENT during the tour.

3. Pricing, Invoicing, and Proof of Payment

• Prices and Taxes: All prices displayed on www.tourdeltaco.mx are quoted in Mexican pesos (MXN) and include applicable taxes under current Mexican tax law.
• Issuance of Tax Invoices (CFDI): In accordance with the Federal Tax Code (Código Fiscal de la Federación), any client requiring a tax invoice must request it at the time of purchase, or no later than the last business day of the month in which payment was made, providing an up-to-date Tax Status Certificate (Constancia de Situación Fiscal), CFDI usage code, and email address. Invoices will not be issued for payments made in prior months.
• Payments by Bank Deposit or Transfer: For payments made by bank transfer or deposit, the booking will not be considered confirmed until THE CLIENT submits official proof of payment to the accounts designated solely under the name of Carlos Aldair García Márquez Aguado, and receives the confirmation email.

4. Age Restrictions and Admission

• Minimum Age: The tour is designed exclusively for persons over 16 years of age.
• Accompaniment of Minors (16 and 17 years old): Individuals aged 16 and 17 must be accompanied on the tour at all times by an adult (over 18 years of age) who can prove their relationship or legal guardianship with valid official identification. If this requirement is not met at the boarding point, access will not be granted and no refund of any kind will be issued.

5. Grace Period, Punctuality, and "No Show" Policy

• Grace Period: A maximum grace period of 15 minutes is established from the stated meeting time (up to 12:00 p.m.).
• Non-Attendance ("No Show"): If THE CLIENT fails to arrive at the departure point by the scheduled time, or requests a cancellation/change with less than 24 hours' notice, this will be declared a "No Show."
• Consequences of a No Show: 100% of the total cost of the service will be charged, covering the reservation of the spot and perishable supplies already prepared, and THE CLIENT forfeits any right to a refund, rescheduling, or compensation.

6. Safety, Conduct, and Right of Exclusion

• On-Board Rules: Smoking (including electronic cigarettes or vapes), eating, or drinking on board the transport vehicle is strictly prohibited.
• Grounds for Removal and Refusal of Service: THE PROVIDER or the guide in charge reserves the right to deny boarding or immediately terminate the service (with no liability or obligation to refund) to any user who:
  • Appears to be, or becomes, under the influence of alcohol, drugs, or psychotropic substances.
  • Carries or consumes alcoholic beverages inside the vehicle.
  • Displays hostile, aggressive, obscene conduct, or harasses other passengers, guides, or vendors.
  • Repeatedly disregards the safety instructions given by staff in charge.

In the event of removal, the client's subsequent transportation and travel arrangements will be entirely at their own cost and risk.

7. Disclaimer of Liability for Health and Consumption

• Consumption of Popular/Street Food: THE CLIENT acknowledges that the service consists of a culinary tour through popular street food establishments in Mexico City. Consumption of the food is entirely voluntary and undertaken under THE CLIENT's own strict responsibility. THE PROVIDER assumes no medical, legal, or financial liability for allergic reactions, foodborne illness, or gastrointestinal conditions resulting from the consumption of food or beverages during or after the tour.
• Pre-Existing Medical Conditions: THE PROVIDER is released from any liability for health complications suffered by clients who fail to disclose, or fail to take precautions regarding, chronic conditions, pregnancy, heart conditions, spinal injuries, or recent surgeries.
• Special Notices: Clients are encouraged to note in the booking's remarks whether persons over 65 years of age or with reduced mobility will be attending, so that reasonable accommodations may be made along the route.

8. Personal Belongings and Third-Party Services

• Loss of Belongings: THE PROVIDER is not responsible for the loss, theft, forgetting, or damage of personal belongings (luggage, electronic devices, wallets, etc.) inside the vehicle or at the venues visited.
• Independence of Vendors: The food establishments visited operate independently. THE PROVIDER is not liable for operational failures directly attributable to such third parties, and its liability is limited to the provision of the guided tour and transportation contracted.

9. Jurisdiction and Applicable Law

For the interpretation, performance, and resolution of any dispute arising from the provision of the service, the parties expressly submit to the jurisdiction of the Federal Consumer Protection Agency (PROFECO) through its administrative channels, and to the competent laws and courts of Mexico City, expressly waiving any other jurisdiction that may correspond to them by reason of their present or future domicile.

1. Cancellation and Rescheduling Policy

To maintain the operational quality of the tours and guarantee group capacity (limited to 12 people), cancellations and date changes are governed by the following terms:

A. Cancellations by the Client

• More than 48 hours before the scheduled tour: The client may request a refund of 80% of the total amount paid (a 20% deduction applies for administrative expenses and non-refundable banking fees), or reschedule at no cost, subject to availability, within the following 90 calendar days.
• Between 24 and 48 hours before the scheduled tour: The client may only choose to reschedule with a charge of 30% of the rate in effect at the time of the change, or request a refund of 50% of the total amount paid.
• Less than 24 hours before the scheduled tour, or No Show: Any cancellation, change request made with less than 24 hours' notice, or failure to arrive at the meeting point (No Show) results in the forfeiture of 100% of the amount paid, with no possibility of refund or rescheduling.

B. Cancellations or Modifications Due to Force Majeure

Extraordinary circumstances: In the event of large-scale demonstrations, unplanned road closures, natural disasters, or extreme weather conditions that prevent the tour from being carried out safely, El Tour del Taco will notify the client as soon as possible.

Options in the event of suspension by the company: The client may choose between:

• Rescheduling the tour date at no additional cost within a period of 12 months.
• Requesting a transferable value certificate (Gift Card) for 100% of the amount paid, to be used on a new date.
• A full refund of 100% of the amount actually received by the organizer.

2. Refund and Reimbursement Policy

• Refund method: Any approved refund will be processed using the same payment method through which the purchase was made (credit/debit card via the payment gateway, Mercado Pago, PayPal, or bank transfer).
• Processing times: Once a refund request has been approved, the payment instruction will be executed within a maximum of 5 to 10 business days. The actual posting date reflected in the client's bank statement will depend on the processing times of their issuing financial institution.
• Refund exceptions: No refunds or partial reimbursements apply in the following cases:
  • If the client chooses not to consume all of the tastings included in the tour.
  • If the client voluntarily leaves the tour before its conclusion.
  • If the service is interrupted or denied due to a violation of the Terms and Conditions (state of intoxication, disregard for safety measures, or hostile conduct).

3. Comprehensive Privacy Notice

In compliance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), Carlos Aldair García Márquez Aguado hereby informs you of this policy regarding the processing of your personal data.

A. Identity and Address of the Responsible Party

Carlos Aldair García Márquez Aguado, operating commercially as El Tour del Taco, with official website www.tourdeltaco.mx, is responsible for the receipt, safeguarding, use, and protection of your personal data.

B. Personal Data Collected

In order to provide the requested services, we collect the following categories of data:

• Identification and Contact Data: Full name, phone number (WhatsApp), email address, and official identification (for boarding verification).
• Financial Data: Bank card details or proof of transfer (processed through encrypted payment gateways that comply with PCI-DSS standards).
• Sensitive Data (Health): Information about food allergies, dietary restrictions, or health conditions voluntarily provided in the booking notes to ensure your safety during the food tastings.

C. Purposes of Data Processing

Primary Purposes (Necessary for the service):

• To process, confirm, and manage your bookings.
• To validate the identity of the booking holder and ensure safe boarding.
• To adapt the tastings in the event of previously disclosed allergies or restrictions.
• To arrange and provide passenger liability insurance coverage.
• To issue tax receipts or electronic invoices when requested.

Secondary Purposes (Optional):

• Sending newsletters, promotions, or satisfaction surveys.
• Using photographic or video material recorded during the tour for promotional purposes on social media and the website (the client may withdraw consent for this at any time).

D. ARCO Rights (Access, Rectification, Cancellation, and Objection)

You have the right to know what personal data we hold about you, what we use it for, and the conditions under which it is used (Access). You also have the right to request correction of your information (Rectification), to have it removed from our records (Cancellation), or to object to the use of your data for specific purposes (Objection).

To exercise your ARCO Rights, you must submit a written request to the official contact email listed at www.tourdeltaco.mx, or via official WhatsApp, including:

• Full name of the data subject and contact email address.
• A copy of official identification.
• A clear description of the ARCO right you wish to exercise and the data involved.

You will receive a response to your request within a maximum period of 20 business days.

E. Data Transfer

Your personal data will not be transferred to or shared with third parties without your consent, except as provided under Article 37 of the LFPDPPP, such as compliance with legal obligations, requests from competent authorities, or insurers in the event of an incident during transportation.

F. Changes to This Privacy Notice

We reserve the right to modify or update this Privacy Notice at any time. Any changes will be made available for your review on our website, www.tourdeltaco.mx.